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Refund Policy


GOODS RETUN


In compliance with the law of Consumer Protection Act in Slovenia, you can return the ordered goods without any reason. If you want to return the goods you ordered, please notify us within 15 days ( send an email to:  info@repa.si ), after doing so, you have 30 days to return the goods.


Returned goods must not be damaged in any way and must be returned in same quantity as ordered and in original package. You can not return the following items; software, CD's, DVD's or if you have removed the security label on the device if such. The return delivery fees are on behalf of the customer.


For the returned goods you can get you money back. We will refund your money in 15 days after getting the goods back on customers personal bank account or on company account if a client would be a company.

 

RECLAMATIONS


Buyer can claim back the item if the item doesn't have all the attributes as described in item description, if the seller would ship out wrong goods, or in wrong quantity or colour or if the item delivered somehow doesn't fit in buyer's order.


Buyer can claim back goods in 8 days after the purchase and can demand an immediate exchange for a new product.


In case of claiming goods back, the buyer can in compliance with the law demand for item exchange, item repair or money back.


Buyer can return the claimed goods in the following way:
- to bring it in person in our store in Ljubljana
- send the goods back on seller's expenses, but only if it's agreed in advance with the seller! We will not accept any buy back parcels if it's not agreed in advance !


ORDER ACCEPTED or ORDER DENIED


Company REPA will ensure that all accepted orders will be processed in shortest possible time. You will receive an email for every change in your order status, just to keep you informed.
Company REPA,  can reject any received order if it finds that the order could not be processed. If that happens, we will thoroughly inform you why this happened and will help you find a common solution.


 

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