Delivery Information

SHIPPING COSTS

Shipping cost for deliveries in Slovenia is : 7,50 EUR tax included.

Free shipping in Slovenia for orders over 200 €.

DELIVERY TIME

All orders received until 14.00, except for Sundays, Saturdays and Holidays will be shipped out the same day.
In most cases we use Slovenian Post for orders from Slovenia and for orders abroad we usually use GLS.

For orders within Slovenia region it's normal to get the shipment next day already, but no longer as in three days.
If you are not at home when delivery is made, you can pick it up at the nearest post office.

We can also use other delivery services, but you have to notify us about that !

STORE PICK UP

You can also pick up your order in our store in Ljubljana, but no later than in 5 days after receiving a notification e-mail that your order is ready for pick up (or you can inform us when will you pick up the goods by phone or e-mail). When placing orders for Store Pick up, you have to choose "Store Pick Up" in delivery options at the checkout procedure.

You can pick up the goods from Monday to Friday 9.00 - 15.00 at the address, REPA, Divjakova 8, 1000 Ljubljana. Please check the map in "About Us" or "Contact Us" page for more details.

This way you can also take advantage and ask our sales professionals anything you want to know about our articles.

CUSTOMERS OUTSIDE OF EU

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped any customs or duty charges are always the responsibility of the recipient. Additional charges for customs clearance must be borne by you; you should contact your local customs office for further information.
Please note that international shipments are subject to opening and inspection by customs authorities. We also provide shipment and product information to our shipping carrier also in order to facilitate customs clearance and comply with local laws; we will provide any documentation necessary but do not pay any extra duties or charges on behalf of the receipt. Customer is sole responsible to resolve the customs issues with their local office.
Any local taxes and duties are responsibility of BUYER.

HELP WITH SHIPPING RECLAMATIONS

For deliveries in Slovenia you can call the nearest post office http://www.posta.si and make your inquiry. You can of course always contact us.

DAMAGED PARCELS

If you think that the parcel was damaged during delivery, you have to check the received goods immediately after getting the package ( if possible while delivery person is still present. All later reclamations are usually not taken in consideration by Currier service. Write down all anomalies regarding the delivery of package or the package itself. The delivery person have to sign your reclamations.

Be specially careful with parcels labelled as GLASS, DO NOT BRAKE and similar. All "coin" or "glass" noises from the box could mean that the inside of the parcel is in some way damaged.
Best way of documenting the broken parcel is to take pictures while opening the parcel.

GOODS RETUN

In compliance with the law of Consumer Protection Act in Slovenia, you can return the ordered goods without any reason. If you want to return the goods you ordered, please notify us within 15 days ( send an email to:  info@repa.si ), after doing so, you have 30 days to return the goods.

Returned goods must not be damaged in any way and must be returned in same quantity as ordered and in original package. You can not return the following items; software, CD's, DVD's or if you have removed the security label on the device if such. The return delivery fees are on behalf of the customer.

For the returned goods you can get you money back. We will refund your money in 15 days after getting the goods back on customers personal bank account or on company account if a client would be a company.
 

RECLAMATIONS

Buyer can claim back the item if the item doesn't have all the attributes as described in item description, if the seller would ship out wrong goods, or in wrong quantity or colour or if the item delivered somehow doesn't fit in buyer's order.

Buyer can claim back goods in 8 days after the purchase and can demand an immediate exchange for a new product.


In case of claiming goods back, the buyer can in compliance with the law demand for item exchange, item repair or money back.

Buyer can return the claimed goods in the following way:
- to bring it in person in our store in Ljubljana
- send the goods back on seller's expenses, but only if it's agreed in advance with the seller! We will not accept any buy back parcels if it's not agreed in advance !

WARRANTY

Warranty begins with the date of delivery. The seller by the manufacturer guarantee for quality of operation in Warranty conditions in which the seller will fix any mistakes or non working issues on the item itself made by factory mistake or mistake in materials or manufacturing process. Service and spare parts are guaranteed for at least 3 years after the Warranty ends.

If the warranty repair would take more than 10 days while the item is still in the warranty conditions, than the Warranty itself would be prolonged for the number of days the item was in service. If the item could not be repaired in 45 days, the client could demand an item exchange or money back.

Warranty is not valid if the item is non operable beacuse of:

	service in non authorized repair shop installing new parts or tuning not following user manuals physical damages higher force ( lightening, flood, etc.) natural wear out is excluded from warranty not appropriate use or load

SOLD OUT ITEMS

In some very few cases it could happen that the ordered item is not on stock even if showed on stock during ordering process. We ask for your understanding and patience ! We will immediately inform you about this and will try to find the best solution !

ORDERING

Please note that this is a live store and for such all received orders will be treated as real orders and will be shipped out accordingly. You can cancel your order at any time from placing an order and receiving an email that your order has been processed or the goods were shipped out.

ORDER ACCEPTED or ORDER DENIED

Company REPA will ensure that all accepted orders will be processed in shortest possible time. You will receive an email for every change in your order status, just to keep you informed.
Company REPA,  can reject any received order if it finds that the order could not be processed. If that happens, we will thoroughly inform you why this happened and will help you find a common solution.

*

Does not apply to styrofoam boxes and other heavier products..